Australian Telehealth & Telemedicine Platform

Leading the way in Australian healthcare

What is Telemedicine?

The Australian Government Department of Health defines Telemedicine as the:

“Use of telecommunication technologies to exchange health information and provide health care services across geographic, time, social and cultural barriers”

~ The International Organisation for Standardisation

Basically, Telemedicine is allowing Doctors to see, diagnose and offer treatment to Patients via their phone, tablet, computer or any smart device connected to the internet.




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Support Team


Support Team

Benefits of Telemedicine & Telehealth

With increasing number of Australians using telehealth every year (MBS Online),there are many situations and people that would greatly benefit from telehealth. Don’t just take our word for it – Backed by science & research.

We’re serious about healthcare and about the health of our users. Telehealth platforms have been studied, and shown to be beneficial in various ways through widely-recognised scientific research and studies:
1. A 2005 study of a telehealth medical evaluation program at five childcare centers found that the program reduced children’s’ absences due to illness by 63% and avoided provider office or emergency room visits in nearly 94% of cases.
2. A study found that telemedicine resulted in the readmission rate being reduced from 20% to 4% as well as a reduction in the length of stay and overall costs.
3.In the US, 74% of patients said they would use telehealth services
4. About 90% of surveyed healthcare executives report that their organizations have already begun developing or implementing a telemedicine program
5. A 2008 UC-San Francisco study compared skin cancer patients who received store and forward tele-dermatology services with patients who received conventional dermatology referrals. The tele-dermatology patients, on average, completed their initial consults in 4 days, versus 48 days for conventionally referred patients
6. A study of post-traumatic stress disorder patients found that telemedicine patients had fewer treatment program drop-outs, 6% versus 29%.


How Telehealth Benefits You

  • Save Travel Time

    No need to waste time travelling to the Doctor for something that can be simply diagnosed and treated online

  • Avoid getting sick

    Clinics, medical centres and hospitals are typically where known pathogens and germs can spread. By having an online consultation, you are avoiding the possibility of this transmission.

  • Privacy

    By having a consultation from the privacy of your home or your preferred location, you can feel more comfortable discussing sensitive topics.

  • Rest Longer

    Doctors often advise use to rest in bed, and that’s where you can now see the doctor from. By not needing to travel and spend hours on the go, you’re likely to recover a lot quicker.

  • Available 24/7

    Being a technology platform, we aim to have day-round coverage of providers available to consult with you at a suitable time, as soon as possible.

  • For the whole family

    Old or young, anyone can use our platform to access healthcare – anytime, anywhere. Parents are able to book a consultation on behalf of their children or elderly. 

Access to Support & Healthcare

What can you do on doctoroo?

  • Get Medical Advice

    Get access to medical advice, diagnosis and treatment via our platform. Connect with providers who are available when needed.

  • Prescriptions

    After having a consultation, your provider will provide a prescription if required. This will be available for you to download from your device. It can also be faxed or mailed to you or your pharmacy.

  • Certificates & Referrals

    After having a consultation, your provider will provide a medical certificate or referral if required. This will be available for you to download from your device.

  • NDIS Services

    As an NDIS Provider, doctoroo is able to connect you with various services near you under an NDIS plan. Feel free to contact us to discuss details.

  • Medication Management

    Our platform enables you to add your medication and set reminders. You can also enter health data that can be downloaded and shared.

Skip the queue with doctoroo

Frequently Asked Questions

When are the providers available?

We no longer need to wait to get treated, while having sleepless nights until the doctors open the next day. Our providers are available 24 hours a day, 7 days a week + after-hours every day (including Saturday and Sunday) – 365 days a year.

How does doctoroo work?

Doctoroo is a telemedicine platform that is provided to deliver healthcare to Australians anytime, anywhere. We have a range of healthcare providers on our platform, who are qualified, experienced, insured and speak a range of languages.

You can sign up for free, choose a provider, select a suitable time, pay and confirm your booking. You’ll then receive a reminder 5 minutes before your consultation, after which the doctor will then call you via the platform.

How can a provider diagnose and treat me online?

When we set out to make your healthcare easier, we knew that we could never replace a traditional, in-person consultation with providers, and we haven’t tried to. What we have done instead, is offer a complimentary service where you can use our platform for issues that don’t require physical examination.

How much does it cost?

Although no one can put a price on a person’s health, it’s completely free to signup on our platform. You’ll only need to pay when you book a doctor. As one of Australia’s most affordable way to see a doctor online, consultations start from just $40, with the average consultation being around 5-6 minutes. For full pricing details, please visit our pricing page.

How are the online consultations conducted?

After making a booking and your provider confirming your consultation time, you’ll receive a notification 5 minutes prior to your consultation in order to prepare and be ready in a private sitting. Your provider will then call you via the doctoroo platform (website or app), and you’ll be able to see your provider face-to-face and exchange messages during the consultation. Your provider will ask you questions to confirm your identity and to diagnose your symptoms. You’ll then be provided with appropriate advice and treatment to help with your condition.

What can I see the doctor for?

Our online consultation service allows you to see the doctor for a ran ge of conditions. Some of these include:
  • Joint Pain
  • Mental Health
  • Skin issues & Rashes
  • Travel Illness
  • Smoking Cessation
  • Sexual health
  • Ear problems
  • Eye problems
  • Stomach & digestive problems
  • Allergies
  • Colds, flu & RTI’s
  • Pregnancy conditions
  • Headaches and migraines
  • Bites and stings
  • Hair loss


Of course, being an online consultation, there are limitations and we highly recommend that you always visit the next available GP in person or call 000 for emergencies for any of these conditions:

  • Emergencies
  • Toxic/Poisonous Reactions
  • Serious Pain
  • Heavy Chest Pain or Tightness
  • Uncontrollable Bleeding
  • Severe Burns
  • High Fever
  • Others

Couldn’t find your answer? Ask a question

A great service that reduces the burden on patients, doctors, clinics, pharmacies & medicare.
Registered Pharmacist

About Our Providers

  • Australian Accredited

    Healthcare & Support Providers on our platform including GP’s, Speech Pathologists etc are registered & accredited in Australia.

  • Highly Experienced

    Providers on our platform are highly experienced in their profession – with some providers having up to 30 years of experience.

  • Speak Your Language

    Providers on our platform speak various languages – making it easier if English is a second language for you or anyone in your family.

  • Genuinely Care

    Providers on our platform are known to have a friendly and caring nature. We hand-select our providers with the same mission in mind.

Who can use doctoroo?

Anyone in Australia!

Doctoroo was built to make healthcare providers (doctors, specialists, allied health professionals & GPS’s) easily accessible and affordable for Australians who don’t have the time to travel to a doctor, wait for hours and then travel to the pharmacy, for something they could’ve easily done in a few minutes from their phones at home or the office.

Doctoroo also makes it easy for any Australians who:

  • Anyone Aged 18+

    Parents and carers can create an account on behalf of minors, elderly or those unable to use our platform.

  • Housebound

    Flexibility to use the platform from any location where there is internet connection – at home, the office or elsewhere.

  • Time-poor & Busy

    Life can be busy – and sometimes scheduling out the time to visit a provider can be difficult.

  • Remote Areas

    Those that live outside of metro cities know the difficulty of accessing healthcare when needed.

We're on a mission

Doctoroo is comprised of a network of Doctors, Pharmacists, Allied Health & IT professionals.

What brings the whole team together is a united goal of innovating for the future of Australian healthcare, to provide convenient and affordable access to healthcare, anywhere in Australia.