How can we help?

Find answers to our common FAQ's. If you cant find an answer, contact us and we will be happy to help.
Please call our office at (02) 8379 6769 or email us with your question
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Frequently Asked Questions

When are the providers available?

We no longer need to wait to get treated, while having sleepless nights until the doctors open the next day. Our providers are available 24 hours a day, 7 days a week + after-hours every day (including Saturday and Sunday) – 365 days a year.

How does doctoroo work?

Doctoroo is a telemedicine platform that is provided to deliver healthcare to Australians anytime, anywhere. We have a range of healthcare providers on our platform, who are qualified, experienced, insured and speak a range of languages.

You can sign up for free, choose a provider, select a suitable time, pay and confirm your booking. You’ll then receive a reminder 5 minutes before your consultation, after which the doctor will then call you via the platform.

How can a provider diagnose and treat me online?

When we set out to make your healthcare easier, we knew that we could never replace a traditional, in-person consultation with providers, and we haven’t tried to. What we have done instead, is offer a complimentary service where you can use our platform for issues that don’t require physical examination.

How much does it cost?

Although no one can put a price on a person’s health, it’s completely free to signup on our platform. You’ll only need to pay when you book a doctor. As one of Australia’s most affordable way to see a doctor online, consultations start from just $40, with the average consultation being around 5-6 minutes. For full pricing details, please visit our pricing page.

How are the online consultations conducted?

After making a booking and your provider confirming your consultation time, you’ll receive a notification 5 minutes prior to your consultation in order to prepare and be ready in a private sitting. Your provider will then call you via the doctoroo platform (website or app), and you’ll be able to see your provider face-to-face and exchange messages during the consultation. Your provider will ask you questions to confirm your identity and to diagnose your symptoms. You’ll then be provided with appropriate advice and treatment to help with your condition.

What can I see the doctor for?

Our online consultation service allows you to see the doctor for a ran ge of conditions. Some of these include:
  • Joint Pain
  • Mental Health
  • Skin issues & Rashes
  • Travel Illness
  • Smoking Cessation
  • Sexual health
  • Ear problems
  • Eye problems
  • Stomach & digestive problems
  • Allergies
  • Colds, flu & RTI’s
  • Pregnancy conditions
  • Headaches and migraines
  • Bites and stings
  • Hair loss

 

Of course, being an online consultation, there are limitations and we highly recommend that you always visit the next available GP in person or call 000 for emergencies for any of these conditions:

  • Emergencies
  • Toxic/Poisonous Reactions
  • Serious Pain
  • Heavy Chest Pain or Tightness
  • Uncontrollable Bleeding
  • Severe Burns
  • High Fever
  • Others

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