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We would like to acknowledge the significant impact the coronavirus (COVID-19) is having on communities and individuals across the world. Our thoughts go out to those who have been directly impacted by this crisis.


At Doctoroo, the health and safety of clients and families accessing our services is our most important priority. However, as an essential service we also recognise the importance of being open for business and continuing to provide our clients and families access to quality comprehensive therapy services and programs.


Given the rapidly changing nature of COVID-19 in Australia, we will continue to monitor the situation closely and provide you with updates here on this page if circumstances change.


While COVID-19 may only present as mild symptoms for many people, it can be life threatening for older people and people with disabilities who may have compromised immune systems or other health conditions. Thus, we are asking all of the Doctoroo community to work together to help contain the spread of COVID-19 and to keep everyone safe.


Please take the time to read and follow the protective measures outlined below and share the information among families, communities and work colleagues.

These guidelines are recommendations only and they do not in any way replace government or medical advice.

We encourage everyone to keep themselves informed about the latest health advice from Commonwealth and State Governments.

WHO - Basic protective measures


  • Maintain social distancing.

    Maintain at least 1.5 metre distance between yourself and anyone who is coughing or sneezing


  • Avoiding touching eye, nose and mouth.

    Practice Respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.


  • If you have fever, cough and difficulty breathing, seek medical care early.

Important training modules

In March 2020, the Australian Department of Health developed a number of training modules to support community workers in the health and aged care sector to protect themselves and the people they are caring for from infection with COVID-19. 


The training module covers the fundamentals of infection prevention and control for COVID-19 including:

  • COVID-19 – what is it?
  • Signs and symptoms
  • Keeping safe – protecting yourself and others
  • Myth busting


The module takes approximately 30 minutes, with a questionnaire at the end, and a certificate of completion is available online at COVID-19 infection control training.

  • Australian Government Department of Health: Infection Control Training – Aged Care has several modules available on their website – Click here
  • COVID-19 and Aged Care. Free online training by Altura learning – Click here
  • BaptistCare – Click here


To help share best practice in infection prevention, DSC have released this eLearning module for free – Click here

Screening tools & guidelines

All Clients should be contacted by their Provider prior to their visit if possible and before arrival and asked: Have you, a person in your household, or a person who will be present in the home during service, in the last 14 days:

  • Had a fever, respiratory symptoms, flu like illness
  • Been diagnosed with or had close contact with a confirmed or suspected case of COVID-19 case
  • Returned from travel overseas or, interstate, or are otherwise in self-isolation or self-quarantine
  • lived in or visited the latest hotspot areas

The Victorian Government has provided additional advice for Healthcare Workers and the use of PPE. If you are in Victoria, you should consider reading this resource: Guidance on the use of Personal Protective Equipment (PPE) for health workers.


If neither the individual nor theprovider have symptoms of COVID-19:

If screening questions have been answered indicating that service can proceed and neither the Provider nor the Client receiving care and support are unwell, then infection control procedures should be practiced, including good hygiene practices and social distancing measures.



  • Cease face to face service safely and suggest the person self-isolate.
  • Call the Coronavirus Health Information Line (1800 020 080) or if symptoms are severe, call 000.
  • Notify the person’s emergency contact
  • Notify the person’s Approved/Registered Provider or Support Coordinator if they have one.
  • Notify Doctoroo by phone or email
  • Call the Coronavirus Health Information Line (1800 020 080) and discuss if you can access priority COVID-19 testing and/or if you should self isolate.